Jane Win Coupon Codes
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Frequently Asked Questions
How long do I have to return a Jane Win order?
Fifteen days from when it arrives. Anything returned after that window without prior authorization gets shipped back to the customer rather than refunded.
Can I return a Jane Win item bought on sale?
Only for store credit, and only within the same 15 day window. Full priced items can be refunded to the original payment method, but sale items are limited to store credit.
Who pays for shipping if I return a Jane Win order?
It depends on how the order originally shipped. If your order included free shipping, that cost, or a flat $10 fee if greater, gets deducted from the refund along with a separate return label and handling fee.
How much do I need to spend to get free shipping at Jane Win?
Domestic orders over $150 qualify for free shipping. Orders under that amount, along with all international orders, have shipping charged separately at checkout.
Can I return a custom engraved Jane Win piece?
No. Pieces that are custom engraved to order are final sale and can't be returned, exchanged or refunded, so it's worth double checking that engraving text before submitting an order.
Does Jane Win repair jewelry that breaks after purchase?
Yes, for manufacturing defects. Jane Win offers one complimentary repair with return shipping included if the issue shows up within the first six months of purchase.
Can I use more than one discount code on a Jane Win order?
No. Only one promotional code can be applied per purchase, so a percentage off code and a free gift code, for example, can't be combined on the same order.
Does Jane Win ship internationally?
Yes, though international orders don't qualify for the domestic free shipping offer, and the customer is responsible for any duties or taxes assessed on delivery.