Joe's New Balance Outlet Coupon Codes
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Frequently Asked Questions
What is Joe's New Balance Outlet's return policy?
Merchandise in new condition can be returned within 45 days of purchase. Returns go through a $9.99 restocking fee per item, and items marked Final Sale aren't eligible for return at all.
Can I use a promo code on a Spend & Save deal?
Sometimes exclusions apply to bundle pricing like the Spend & Save and multi-pair offers, so it's worth checking the promo exclusions page before assuming a code will stack with a bundle deal.
Does Joe's New Balance Outlet offer free shipping?
Yes, orders of $99 or more shipping via UPS Ground or USPS ship free. Orders below that threshold are charged standard shipping.
Is there a discount for military members, teachers, or nurses?
Yes, verified members of groups including military, teachers, nurses, first responders, seniors, and students can get a discount plus free shipping through ID.me verification.
How long does a refund take once I return an item?
Allow up to 14 days after the warehouse receives your return for the refund to process. It's credited to your original payment method, or to an eGift Card if that account is no longer active.
Can I cancel an order after placing it?
Most orders can be canceled within about an hour of being placed, through the Cancel Order button on the order status page. Once that window passes, the order moves into processing and can't be canceled.
Are Final Sale items returnable?
No, anything marked Final Sale is excluded from the return policy entirely.
Why does returning multiple pairs from one order cost more?
The $9.99 restocking fee applies per item, not per order, so returning several pairs from a single purchase adds up quickly. It's worth double checking sizing before ordering more than one pair of the same style.
Does Joe's New Balance Outlet price match the main New Balance site or other retailers?
No, Joe's doesn't price match independent retailers or newbalance.com, even though both are run by the same company.
How fast does shipping usually take?
Orders shipped via UPS Ground typically arrive within 5 business days once shipped. Orders going to Alaska, Hawaii, US territories, or military addresses ship via USPS Priority Mail instead.
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