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Frequently Asked Questions
What does Keetsa's 12-year warranty cover?
Every Keetsa mattress comes with a 90-night in-home sleep trial, though the company asks that you sleep on your new mattress for at least 30 days before deciding on a return, since it takes time for your body to adjust to a new sleep surface. This gives you a real window to test comfort and support before committing.
Is there a fee if I need to return or exchange my Keetsa mattress?
Yes, a 10 percent fee applies to all returns and exchanges made during the trial period. It's worth factoring this into your decision if you're on the fence about a specific firmness level, since testing it out for the full 30-day adjustment period before deciding can help you avoid an unnecessary return.
What does Keetsa's 12-year warranty cover?
All Keetsa mattresses include a 12-year warranty covering material and workmanship defects, reflecting the company's confidence in its foam and coil construction. This is separate from the trial period, which covers comfort and fit rather than manufacturing issues.
Does Keetsa offer financing if I can't pay for a mattress upfront?
Yes, Keetsa offers financing through Affirm at 0% APR for terms of 3, 6, or 12 months, which can make a higher-end hybrid model like the Keetsa Dream more manageable without paying the full price at checkout. This is separate from any discount code and can be combined with an active promotion.
How long does it take a Keetsa mattress to fully expand after delivery?
Your mattress begins expanding as soon as you unwrap it and is ready to sleep on right away, but full expansion to its proper dimensions can take up to four weeks. This is standard for mattresses shipped compressed in a box, so a bit of patience during that window is normal.
Does Keetsa ship to all 50 states?
Keetsa offers fast and free shipping to the 48 contiguous states, so if you're located in Alaska or Hawaii, it's worth confirming shipping availability and any additional costs before ordering.
Which Keetsa mattress is best for side sleepers versus back sleepers?
The Keetsa Supreme, an all-foam memory foam model, is regarded as well-suited for side sleepers thanks to its soft, pressure-relieving foam, while the coil-free Keetsa Cloud is built firmer and is often recommended for back and stomach sleepers who need more support. Reviewing each model's firmness and construction before buying helps you land on the closest match to your sleep position.