Koio Discount Codes
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Frequently Asked Questions
What's the standard return window?
Most unworn, unused pairs can be returned within 14 days of shipment. A $14 shipping and processing fee applies to returns and exchanges, though it can be waived by opting into Checkout+ for a smaller fee at the time of purchase.
Are sale items returnable the same way as full price ones?
No. Items discounted 25% or more are eligible for exchange only, meaning you can swap for a different size, a different item, or store credit, but not a cash refund. Items discounted 50% or more are Final Sale and can't be returned or exchanged at all.
Is there an extended return window around the holidays?
Yes. Orders placed roughly mid-November through the end of December typically get an extended exchange window into mid-January. After the regular 14 day window closes, those orders can still be exchanged or returned for store credit, just not for a refund.
How does the Shop & Earn store credit program work?
Spending $350 or more in a purchase earns 10% back in store credit, and spending $700 or more earns 15% back. Credit appears in your account about 25 days after purchase, is based only on items you keep rather than return, and stays valid for 90 days.
Does Koio's referral program actually save money?
Yes. Referring a friend typically gets them a discount on their first pair, and you get a matching discount on your next purchase once they buy, through the brand's Give and Get referral program. It's a straightforward way to build a discount for a future pair.
Does Koio offer free shipping?
Free ground shipping applies to US orders of $150 or more, and since most Koio sneakers are priced above that on their own, it's easy to clear the threshold without needing to add anything extra.
Can I combine a promo code with a sale price?
Generally no. Promotions can't be combined for additional discounts, and accessories are typically excluded from sitewide promotions entirely. Check a specific code's terms before assuming it stacks with an already discounted pair.
Does Koio offer a discount for first-time customers?
Yes, signing up for the newsletter typically unlocks a set dollar amount off your first order. It's usually the simplest way to get a discount if you don't already have a referral code from a friend.
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