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Frequently Asked Questions
Will I be charged if I cancel my LOLA subscription?
No, subscriptions can be cancelled free of charge at any time, with no cancellation fee, as long as the cancellation happens before 11:59 PM the night before the next renewal date to avoid being charged for the upcoming shipment.
Can I cancel an order that's already processing?
No, LOLA orders begin processing immediately after being placed to get them out the door quickly, which means an order can't be cancelled, modified, or rerouted once it's confirmed, so double-checking the cart before submitting matters more here than with retailers that allow a cancellation window.
Can I customize my tampon and pad absorbency mix?
Yes, subscribers can edit their custom absorbency mix for tampons and pads directly through the "Manage subscriptions" section, which is worth doing periodically as needs change rather than sticking with the original mix chosen at signup.
Can I reactivate a cancelled LOLA subscription?
Yes, a cancelled subscription can be reactivated at any time by navigating to the inactive subscriptions tab and selecting reactivate, which is useful for anyone who paused for a few months and wants to pick back up without setting up a new account.
What products does LOLA sell besides period care?
Beyond organic cotton tampons, pads, and liners, LOLA also sells sexual wellness items like condoms and lubricants, along with PMS relief products, so a single subscription order can cover more than one category of need.
Can I buy LOLA products without subscribing?
Yes, one-time purchases are available for anyone who wants to try products before committing to a recurring subscription, though the subscription model is generally the more cost-effective way to buy regularly used items like tampons and pads.