M.GEMI Coupon Codes
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Frequently Asked Questions
How much does it cost to return M.GEMI shoes?
Returning for store credit through an M.GEMI gift card is free. Returning for a refund to your original payment method costs $8, deducted from the refund to cover restocking and shipping, so store credit is the cheaper option if you are likely to buy again.
How long do I have to return or exchange a pair?
Fourteen days from delivery, and the shoes need to be in original, unworn condition. That is a shorter window than most footwear brands, so trying shoes on indoors soon after they arrive matters here.
What is Cliente Rewards, and is it free to join?
Cliente Rewards is M.GEMI's free loyalty program, and joining unlocks free standard shipping on every order along with points for every dollar spent. Non members pay $8 for standard shipping, so members effectively save that fee on every order.
Can I return a sale item for a refund to my card?
No. Items marked down in the Before They Go sale section are returnable for store credit only, not a refund to your original payment method, unless they are marked Final Sale, which is not returnable at all. Regular price items still qualify for the standard $8 refund option.
What if my shoes arrive with a manufacturing flaw?
Email M.GEMI within 48 hours of receiving the shoes if you notice a quality issue, since the warehouse inspects returns for signs of wear and photographs anything that looks used. Reporting a flaw quickly keeps it from being treated as a worn return.
How does the free exchange work?
M.GEMI offers one free exchange per order, and the replacement pair ships as soon as your original return is on its way back, not after it arrives. Because inventory on limited batch styles cannot be held, sending the return promptly improves the odds the size or color you want is still available.
Does M.GEMI ship outside the US?
No, M.GEMI currently ships within the United States only. Shoppers outside the US have found the brand through third party marketplaces with limited style selection instead.
Where can I find M.GEMI's best discounts?
The brand rarely runs sitewide sales, so the Before They Go section is the most consistent source of markdowns, with limited edition styles cut by up to 70 percent before they sell out permanently. Referring a friend is the other reliable discount, earning both people $50 in rewards points on the friend's first purchase.
Do my Cliente Rewards points expire?
Yes, if you have not made a purchase in 12 months, any accumulated points expire. Redeeming points starts at 300 points, worth $15, so it does not take much shopping to use them before that window closes.
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