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Frequently Asked Questions
How long is My Green Mattress's sleep trial?
My Green Mattress offers a 365-night risk-free trial, giving you a full year to sleep on your new mattress before deciding whether to keep it. If it's not the right fit, the company states you can return it for a full refund, which is a notably longer trial window than many mattress companies offer.
What certifications back My Green Mattress's organic claims?
The company's mattresses carry GOTS certification for organic cotton and wool, GOLS certification for organic latex, MadeSafe certification, and Greenguard Gold certification, together covering both material sourcing and indoor air quality standards. These third-party certifications are worth looking for specifically if avoiding harmful chemicals and flame retardants is a priority for your purchase.
Does My Green Mattress charge for shipping and returns?
My Green Mattress offers free shipping and returns as part of its standard policy, which pairs with the long trial period to make trying a new mattress lower risk. This is part of why the company positions itself as accessible for families comparing several organic options before committing.
What does the 20-year warranty actually cover?
The limited 20-year warranty covers defects in materials and workmanship for mattresses purchased directly from My Green Mattress, extending to the original purchaser. If a covered defect appears, the company will provide a replacement mattress of the same model and size, though if that model has since been discontinued, a comparable current model will be offered instead.
Is there anything I need to do within a specific window after delivery to keep my warranty valid?
Yes, mattresses that ship compressed and rolled must be opened within two weeks of receiving them, or the warranty becomes void, since extended compression can affect the foam and latex layers. Unpacking your mattress promptly after delivery protects your warranty coverage even if you're not ready to use it right away.
Does My Green Mattress require a specific bed frame to keep the warranty valid?
Yes, the warranty requires a proper bed frame with at least 4 sturdy leg supports at the corners, plus a center support beam with a leg for queen, king, and California king sizes. For slatted frames, slats need to be no more than 3.5 inches apart to provide adequate support, so checking your existing frame against these specs before your mattress arrives is worth doing.
Does My Green Mattress sell anything beyond mattresses?
Yes, in addition to mattresses for adults, kids, and cribs, the company sells organic sheets, latex pillows, and platform beds, which can make it a one-stop option if you're outfitting an entire bedroom with organic materials rather than just replacing the mattress itself.