NuMe Coupon Codes
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Frequently Asked Questions
Can a NuMe promo code be used on sale items?
No. NuMe excludes sale priced items from its online promotion codes, so a percentage off code will only apply to regular priced tools and hair care.
Does NuMe's return policy cover hair care products?
No. Hair care products, brushes, combs, and other accessories are final sale at NuMe and cannot be returned, even within the standard window. Only styling tools like straighteners, wands, and dryers are eligible for return or exchange.
How long does a NuMe refund take to process?
NuMe accepts refund requests within 30 days of purchase, and exchanges or store credit within 90 days. Once a return reaches the NuMe warehouse, processing takes 5 to 7 business days before a refund is issued.
Does NuMe charge a fee for used returns?
Yes. Items returned in used condition can be hit with a restocking fee of up to 25%, on top of a return shipping charge that typically runs between $6.99 and $16.99 depending on the item. Returning a tool unused and in its original packaging avoids both charges.
What does NuMe's 1 year warranty actually cover?
Styling tools carry a 1 year limited manufacturer's warranty against defects starting from the purchase date, not from first use. The warranty only applies to tools bought directly from NuMe or an authorized retailer with proof of purchase, and it does not extend to hair care products or accessories.
How does NuMe Rewards work?
NuMe's Rewards and Loyalty program lets members earn points on every purchase, redeemable for gifts, products, tools, and even event tickets. Points expire two years after they are earned and cannot be transferred between accounts, so it helps to redeem them before that window closes.
Is there a NuMe referral discount?
Yes. Referring a friend gets both the referring customer and the friend 15% off, making it one of the simpler ways to add a discount on top of an existing promo code, since referral credit is not scoped the same way sale exclusions are.
Can a NuMe subscription be canceled at any time?
Subscriptions can be canceled, but the request needs to go in at least 48 hours before the next billing date to avoid getting charged for the upcoming shipment. NuMe may also decline a cancellation or refund if it suspects fraud or reseller activity on the account.
Does NuMe offer free shipping?
Free shipping is available on orders over $100. Orders below that threshold are charged standard shipping rates at checkout.
What should a NuMe return be shipped back in?
NuMe asks that returns go back in a sturdy cardboard box with the RMA number from customer service included inside, rather than a soft envelope. A loosely packed return raises the odds it arrives damaged, which can complicate the refund.
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