Polysleep Coupon Codes
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Frequently Asked Questions
How long is Polysleep's sleep trial?
Polysleep gives customers 100 nights to decide whether a mattress is the right fit, starting from the delivery date. A minimum adaptation period of 45 nights is required before a return request can be submitted, since bodies typically need time to adjust to a new mattress.
What happens if I want to return my Polysleep mattress?
Once the 45 night minimum has passed, a return request can be submitted through Polysleep's website. The mattress is picked up by a local charity, a donation receipt is provided, and the refund is processed within 2 business days of that receipt being sent in.
Can I exchange my Polysleep mattress for a different model?
Yes, exchanges are available starting from night 45 of the trial for the Origin, Polysleep, Aura, and Zephyr mattresses when purchased directly from the website. Only one exchange or return is permitted per household, and choosing a pricier model means paying the difference.
Does Polysleep offer free shipping?
Yes, shipping is free to all Canadian provinces and to addresses within the contiguous United States. Customers in the three Canadian territories pay an added shipping fee due to more limited carrier coverage in those regions.
Is the Polysleep pillow covered by the same trial as the mattress?
No, the Polysleep pillow has its own shorter 30 night trial rather than the 100 night mattress trial. A full refund is available if the pillow is not a good fit within that window.
What does Polysleep's 10-year warranty actually cover?
The warranty covers manufacturing defects in the mattress or its cover, and applies only to the original purchaser who bought directly from Polysleep or an authorized Canadian retailer. It does not cover damage unrelated to a manufacturing defect, such as stains or improper use on a non-compliant foundation.
Are there any Polysleep products with no trial or return option?
Yes, Polysleep excludes certain products from its trial and return policy entirely, so checking the specific product page before buying is worth doing if a return might be needed. The Polycouch and baby mattress instead follow their own 30-day return window rather than the standard 100-night mattress trial.
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