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Frequently Asked Questions
What is Renogy's return policy for items bought on renogy.com?
Renogy offers a 30-day return policy for products purchased directly on renogy.com, requiring customers to contact customer service within 30 days of receiving the item to start the process. Items must be in original packaging, unused, undamaged, and unmodified, and you'll need a return authorization number and proof of purchase to begin.
Are all Renogy products eligible for the standard 30-day return?
Not quite. AGM and GEL batteries are excluded from the 30-day unconditional return or exchange due to transportation regulations, so if you're buying one of these battery types, it's worth understanding that a change-of-mind return may not be an option the way it would be for a solar panel or accessory.
Who covers return shipping costs on a Renogy return?
It depends on the reason for the return. If the return is due to a product defect or an incorrect item being shipped, Renogy provides a prepaid return shipping label, but if you're returning something for a personal reason, like no longer needing it, you're responsible for the return shipping cost.
Can I cancel a Renogy order after I've placed it?
Yes, as long as you cancel before Renogy begins the shipping process, which typically starts within about 4 hours of placing the order. If you miss that window, refusing the package when it arrives or contacting customer service for help is the next best option, though cancellation can't always be guaranteed once a package has shipped.
Does Renogy handle returns for products bought through Amazon, Walmart, or Home Depot?
No, returns and refunds for Renogy products purchased through approved third-party vendors like Walmart, Home Depot, or Amazon need to go through that retailer's own return policy rather than Renogy directly. Renogy can still offer replacements for products within the warranty period regardless of where you bought them, but the return and refund process itself runs through the original seller.
What happens if a Renogy product I ordered arrives damaged?
You'll need to report the damage within 30 days of placing the order and provide photos of both the damaged product and its packaging, along with the shipping label, so Renogy's customer service team can verify and prioritize a reissue. If the damage happened during setup or installation rather than shipping, the product is no longer eligible for that kind of replacement.
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