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Frequently Asked Questions
How long do I have to return a Sutra hair tool?
Items purchased directly from sutrabeauty.com can be returned within 30 days of receipt in new, unused condition and original packaging for a full refund. If the tool has been used within that same 30 day window, a $30 disposal fee is deducted from the refund instead of a full amount.
Does Sutra Beauty offer a warranty separate from the return policy?
Yes. Flat irons, curling irons and heat brushes carry a two year warranty, while blow dryers, blowout brushes and cordless products carry a one year warranty, both covering manufacturing defects rather than misuse or normal wear.
Is there a fee to file a warranty claim?
A $29.99 service fee normally applies to warranty claims, but it is waived if the manufacturing defect shows up within the first 30 days of purchase. Registering your product ahead of time with its serial number makes filing a claim faster if you ever need one.
Can I return or get warranty service on a tool bought from a third party seller?
Returns and exchanges are only accepted for items purchased directly through sutrabeauty.com. Warranty coverage is also not guaranteed for tools bought through unauthorized resellers like certain third party marketplace listings, so buying direct or through a confirmed authorized retailer protects both options.
Are haircare products like shampoo returnable?
No, haircare items such as shampoos, conditioners and serums are excluded from the standard return policy. Only hair tools are eligible for the 30 day return window.
How do I qualify for free shipping?
Standard free shipping applies to orders over $50, with a separate faster free shipping tier available at $125 for express delivery. Bundling a brush or accessory with a tool purchase can help clear the lower threshold.
How long does a refund take once my return is received?
Refunds are processed back to the original payment method within about 7 to 14 business days after the item arrives at the warehouse, depending on which policy version applies. A prepaid return label is provided once your return is approved.
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