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Frequently Asked Questions
How long do I have to return Tread Labs insoles?
You get 90 days under the Our Fit Guarantee, and insoles can be returned in any condition, including trimmed or worn, for a full refund with US return shipping covered by Tread Labs. A prepaid return label is emailed to you, so there's no cost or hassle in sending them back if they aren't the right fit.
Is the return policy different for sandals and shoes?
Yes. Sandals must be returned within 30 days in new, unworn condition, since used sandals aren't accepted back. Shoes can be returned or exchanged within 30 days as well, even if you've worn them, though they still need to be in new, unworn condition to qualify.
What does the Million Mile Guarantee actually cover?
It covers the molded arch supports specifically, replacing them for free, no questions asked, if they ever break or lose their shape. Foam top covers aren't included under this guarantee, since they're designed to be replaced periodically as part of normal use.
Can I trim my insoles to fit my shoes and still return them?
Yes, trimming new insoles to fit your shoes doesn't affect your ability to return or exchange them within the 90-day window if you end up unsatisfied.
Is there a minimum order for free shipping?
Yes, free standard US shipping applies to orders over $50, which covers the majority of single insole purchases already, given that most models fall in that price range.
Are Tread Labs insoles FSA or HSA eligible?
Yes, Tread Labs accepts FSA and HSA cards at checkout, which lets you use pre-tax health spending dollars toward insoles rather than paying out of pocket.
Is there a discount for military members or a first order?
Yes, Tread Labs provides a standing discount to verified military members, and new customers can typically get a set dollar amount off their first order by signing up for the email newsletter.