13 Deals Coupon
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Frequently Asked Questions
Can a 13 Deals coupon be applied to a Secret Deal or Stupid Good Deal item?
No, coupon codes earned through the rewards program can only be used on standard 13Deals.com and ThatDailyDeal.com purchases, and specifically can't be applied to Secret Deal or Stupid Good Deal purchases.
Can I return a 13 Deals item just because I don't like it?
No, 13 Deals doesn't accept returns simply because an item wasn't liked or didn't meet expectations. Returns are only accepted for items that are broken, defective, or damaged, and the company specifically suggests reselling an unwanted item on a platform like eBay or Craigslist instead.
How much time do I have to report a defective 13 Deals item?
Any issue with an order needs to be reported within 7 days of delivery.
How does a defective item return actually work at 13 Deals?
Once a return is prearranged with customer service, a FedEx return label is issued by email. That label needs to be printed within a week of receiving it, or it expires and the customer becomes responsible for return shipping costs instead.
Does 13 Deals offer a manufacturer warranty on its products?
No, 13 Deals itself doesn't offer a warranty. If a product is covered by a manufacturer's warranty, that needs to be handled directly with the manufacturer rather than through 13 Deals.
What happens if I refuse a 13 Deals package or don't pick it up?
Refusing a package isn't considered an authorized return and isn't recommended. If a package comes back as refused or unclaimed, the order is refunded at 75% due to a 25% restocking fee, with shipping non-refundable either way.
Does 13 Deals ship to APO or military addresses?
No, 13 Deals ships only to the contiguous USA and doesn't include APO, FPO, or DOD addresses. An order placed with one of those addresses will be canceled and credited at the company's discretion.
How does the 13 Deals rewards points program work?
Points earned with purchases can be redeemed for a coupon code, which then needs to be used in a single purchase for the full amount, since any leftover balance is forfeited and codes can't be combined with each other.