1STOPlighting Coupons
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Frequently Asked Questions
How long do I have to return a fixture?
Standard customers have 30 days to return items in original, uninstalled condition, with refunds issued minus shipping costs. Trade Program members get an extended 90-day window with no restocking fees, which is a meaningful difference on higher-value orders.
What is the Trade Program and who qualifies?
The Trade Program is free to join for business owners and delivers a 25 percent discount on purchases, alongside extended 90-day returns, volume pricing on bulk orders, and dedicated account management. It requires business license verification, so it's aimed at contractors, designers, and similar professionals rather than general shoppers.
Is there a minimum order for free shipping?
Yes, orders of $49 or more qualify for free shipping, with delivery typically running 5 to 7 business days. Below that threshold, standard shipping applies at a flat cost.
Does 1STOPlighting price match?
Yes, the company operates a lowest price guarantee and will generally match a lower price found on an identical item from a competitor, which is worth using on higher-ticket fixtures before assuming a coupon is the best available route.
Can I use a gift card alongside a promo code?
No. Gift cards work like cash with unique codes applied at checkout, but they cannot be combined with promotional coupons, so you'll need to choose one or the other on a given order.
How long do refunds take to process?
Refunds typically process within 5 to 10 business days after items are received and inspected at the warehouse, plus another 3 to 5 business days for bank processing, so the full cycle can run a couple of weeks.
What if I forgot to apply my code at checkout?
Official policy is not to apply codes after purchase, though contacting customer service quickly before an order ships has sometimes worked. Checking your order summary for the applied discount before submitting payment is the more reliable approach.