FLOS Coupon Codes
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Frequently Asked Questions
What's the return window on a FLOS purchase?
Most items bought through the e-shop can be returned within 30 days of purchase. Clearance items, special items, parts, and outdoor items are final sale and can't be returned, which is worth checking before buying something from those categories.
Who pays for return shipping?
Return of goods must be freight prepaid by the customer, and FLOS strongly recommends using an insured, trackable shipping method since a return received in poor condition due to inadequate packaging won't be reimbursed. Shipping and handling fees are also never included in the refund.
Is there a deadline once I start a return?
Yes. Once FLOS issues a Return Merchandise Authorization, the item must be received within 15 calendar days or the return won't be credited. It's worth shipping promptly rather than letting the RMA sit.
How does the warranty differ from a standard return?
For a manufacturing defect claim, FLOS covers the cost of return shipping, unlike a standard change-of-mind return where the customer pays freight. You'll need proof of purchase, the product serial number, and photos or a description of the defect to start a claim.
What's excluded from the warranty?
Light bulbs, drivers, or other third-party components supplied as a courtesy aren't covered by FLOS's own warranty, and damage from accident, misuse, improper installation, or normal wear and cosmetic fading like finish discoloration isn't covered either.
Does FLOS offer a discount for designers or architects?
Yes, the Trade Program gives industry professionals an ongoing discount, and approval typically takes about 2 business days. Trade Program members also get access to additional promotional discounts that layer on top of the standard trade rate during sale periods.
When does FLOS run its biggest sale?
FLOS runs a Semi-Annual Sale, with the Spring window historically running from late February through mid-March, offering a percentage off most collections and a smaller percentage off selected iconic designs. This tends to be the single largest sitewide discount opportunity on the site.
Does FLOS offer free shipping?
Yes, standard shipping is free on all orders shipped within the continental US, with no minimum purchase required.
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