Fenix-Store Coupons
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Frequently Asked Questions
What is Fenix-Store's return policy?
Items purchased directly from Fenix-Store can be returned within 30 days for a full refund, replacement, or store credit, and return shipping is free for purchases made through the store. Products bought from other retailers aren't eligible for a Fenix-Store refund, though the brand will still facilitate warranty repair service on them.
How long is the Fenix warranty?
Coverage depends on the product type: flashlights and headlamps with a removable battery carry a 5-year full warranty, models with a built-in battery are covered for 2 years, and batteries, chargers, and other electronic accessories carry a 1-year warranty. Fenix-Store will facilitate warranty repairs even for lights bought elsewhere, though you may be routed to a different repair center depending on the product's serial number.
Are the refurbished and returned lights on the sale page reliable?
The sale section separates refurbished units, which had a defect that's since been fixed, from customer and dealer returns, which typically have no functional issue and were simply sent back unopened or unused. Refurbished units tend to carry the deepest discount since they required repair work before resale.
Does Fenix-Store offer free shipping?
Yes, free shipping has applied to US orders over $25, including APO, FPO, DPO, and US Territories. Below that threshold, standard shipping charges typically apply.
Is there a referral discount at Fenix-Store?
es, referring a friend has unlocked a percentage off for both parties in some promotions. If you already know someone shopping for a light, checking whether an active referral program applies before you both check out can save on two orders at once.
Can I return an item purchased with the free shipping option?
Yes, but if you selected free shipping on the original order and later return it, Fenix-Store may deduct the shipping cost it originally covered from your refund. This doesn't apply if you paid for shipping upfront.