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Frequently Asked Questions
What is Chicme's return window?
Customers have 14 days from delivery to contact customer service and start a return or exchange request. Items must be reported within that window, and returns sent back without first contacting support are not accepted.
Which items can't be returned at Chicme?
Beauty products, bodysuits, lingerie, swimwear, jewelry, masks and accessories are excluded from returns and exchanges entirely, regardless of condition. Checking a product's category against this list before ordering avoids being stuck with an item that cannot go back.
Can I cancel a Chicme order after placing it?
An order can be cancelled before its status changes to "Packaged," after which a 10% cancellation fee applies to cover the logistics cost already incurred. Once an order shows as "In transit," Chicme will not accept a cancellation request at all.
How does Chicme's points program work?
New accounts earn 100 points on registration and another 100 for verifying an email address, and every dollar spent earns 1 point once an order is confirmed delivered. Points can be redeemed for up to 50% off the product total of a future order, though they cannot be applied to shipping or shipping insurance.
Do Chicme points expire?
Yes, points are valid anywhere from 2 days to 3 months depending on how they were earned, and any unused points are removed from the account once they expire. Redeeming points soon after they post, rather than letting them sit, avoids losing them.
Can I earn extra points by referring friends?
Referring a friend through a web link earns 300 points for the referring customer and 500 for the friend, while an app based invitation code earns 500 and 1,000 points respectively. The app route currently pays out roughly double the web link for the same successful referral.
Why was my Chicme return rejected?
Returns are only accepted for items that are unused, unaltered and in their original packaging, and only after contacting customer service for return instructions rather than shipping the item back directly. Sending a return to the address printed on the original package instead of the address customer service provides can also delay or void the return.
Are original shipping fees refunded on a return?
No, the original shipping fee and any Shipping Guarantee purchased with the order are non-refundable, even when the return itself is approved. This is worth factoring into the expected refund amount before initiating a return.
How long does Chicme shipping typically take?
Standard shipping generally takes about three to five weeks to reach destinations in Western countries, since it begins once the item leaves the carrier rather than the day it is ordered. Expedited and express shipping are available at a higher cost for orders that need to arrive sooner.
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