Garmentory Promo Code
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Frequently Asked Questions
What's the return window for US orders?
US orders can be returned or exchanged within 30 days of delivery (note: the UK site's window is shorter, at 14 days). Items must be unworn, unwashed, unaltered, and still have tags attached.
Is shipping refunded on returns?
No — shipping fees aren't refunded unless the return is due to a quality issue with the item, and a return label fee (deducted from the refund) generally applies for US orders.
Are exchanges free?
Exchange shipping for the replacement item is free — you only pay the return label fee to send the original item back, and any price difference if the new item costs more.
Are custom-sized dresses returnable?
No — dresses made to custom measurements can't be returned once shipped. You can only cancel for a partial refund before the order ships.
How fast does Ever-Pretty ship?
Standard shipping runs roughly 3–10 business days, with a faster "48-hour ship" option available for last-minute orders — useful when you're up against an event date.
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