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Frequently Asked Questions
Does LAmade offer free shipping?
Yes. Orders over $150 within the US automatically qualify for free shipping, while orders below that threshold ship via standard ground for a flat rate of $8.
What is LAmade's return policy?
Return requests must be submitted within 21 days of the invoice or delivery date, and every return needs pre-approval from LAmade before being shipped back. Items sent without an assigned Return Authorization number are not accepted and may be returned to the customer at their own expense.
Can I return final sale items or bodysuits purchased from LAmade?
No. Final sale items and bodysuits are excluded from LAmade's return policy and cannot be returned under any circumstance.
Does LAmade offer exchanges?
Yes, but only for the same item in a different color or size within the same style number. A different item entirely would need to go through a standard return and new purchase instead.
How long does it take LAmade to process a return once received?
It can take up to 10 business days from the date LAmade receives a returned item for the return to be processed and reflected in the customer's account.
Does LAmade ship internationally?
Yes, though international orders can take up to 20 business days for delivery and are not guaranteed to ship the next business day due to additional verification steps. International shipping costs range from $20 to $135 depending on destination, shipping service and package weight.
Who pays customs duties on an international LAmade order?
The customer is responsible for any customs duties, foreign taxes or other fees their country may charge on delivery. LAmade is legally required to declare the full value of the order and cannot mark a package as a gift to avoid these charges.
What if I bought LAmade from a different retailer rather than lamadeclothing.com?
Returns for items purchased through an authorized LAmade dealer, retailer site or physical store need to go through that retailer directly rather than through LAmade's own returns process.
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