LiveChat Coupon Codes
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Frequently Asked Questions
Does LiveChat offer a free plan?
No. LiveChat does not have a permanent free tier, but every paid plan comes with a 14 day free trial that does not require a credit card to start. The trial gives you access to features equivalent to the Team plan, so you can test real conversations before deciding which tier to pay for.
How much can I save by paying annually instead of monthly?
LiveChat gives a 15% discount when you commit to a 12 month subscription instead of paying month to month. The discount applies automatically once you select the annual billing cycle during signup or when adjusting your plan under Billing.
Are there any official LiveChat promo codes?
LiveChat does not publish standalone percentage off promo codes the way a retail store might. The built in ways to reduce cost are the 14 day trial and the 15% annual billing discount, so treat any third party code claiming a separate LiveChat discount with some skepticism and verify it directly with LiveChat before relying on it.
Can I get a refund after canceling my LiveChat subscription?
No. LiveChat's policy states that payments already processed are not refunded, even if you cancel immediately after being charged. Your subscription does stay active through the end of the billing period you already paid for, so you keep access until it expires rather than losing it the moment you cancel.
How do I cancel a LiveChat subscription?
Cancellation happens from the Billing tab in your account, which opens a chat with LiveChat's support team to complete the process. Once confirmed, you will receive an automated email and your account remains active until the current billing period ends, after which you will not be billed again.
What happens if I downgrade my LiveChat plan?
A downgrade takes effect at the start of your next billing cycle rather than immediately, and no credit or refund is issued for the difference during your current period. The same applies if you switch from annual back to monthly billing.
Does the LiveChat trial include every feature on the Business or Enterprise plans?
Not entirely. The trial mirrors the Team plan's feature set, so some advanced Business and Enterprise tools like deeper analytics or specific integrations are not available during the trial period. If those features matter for your decision, it is worth contacting LiveChat directly for a closer look before subscribing.
Do I need to enter payment details to start the free trial?
No, a credit card is not required to activate the 14 day trial. LiveChat only asks for payment information once you decide to move to a paid subscription, and even then you are not charged until your trial period ends.
How many agents can I add on a LiveChat plan?
The Team and Business plans support up to 400 users, while the Starter plan is limited to a single user. Enterprise plans can be set up with a custom number of agents depending on the size of your team.
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