Positive Promotions Coupon Codes
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Frequently Asked Questions
Can I return a personalized item from Positive Promotions?
Personalized and custom apparel items aren't part of the standard return process. Instead, an Imprint Complaint Resolutions specialist reviews the order, so the fix is a call to customer service rather than a straightforward mail back return.
What is the return window for non-personalized items?
Non-personalized orders can be returned within 30 days, and customer service should be contacted before anything is shipped back so the return is properly logged.
Does Positive Promotions price match?
Yes, through its Lowest Price Guarantee. If a shopper finds the same or a similar product for less in another catalog or on another website, Positive Promotions will beat that price. Requests can be made by phone, fax, or email with the competing offer attached.
What happens if an item is out of stock close to my event date?
Orders placed less than two weeks before an event are accepted based on availability, and if something is out of stock, Positive Promotions substitutes an item of equal or higher value so the event isn't delayed.
What if an item on the site is priced incorrectly?
If the correct price turns out to be higher than what was listed, Positive Promotions will either reach out before shipping to confirm the higher price or cancel the order and notify the customer.
Can I try a product before ordering in bulk?
Positive Promotions can send up to $10 in free product samples for shoppers considering a bulk purchase, and a free art proof is available before custom items go into production, which helps avoid an imprint mistake on a large order.
How much does shipping cost?
Shipping is calculated on a table based on order size and shipping speed rather than a flat rate, and standard shipping runs cheaper the larger the order gets. It's worth checking the shipping table on the site before finalizing quantities.
How often does Positive Promotions run sales?
The brand runs regular events like its Semi-Annual Sale and End of Year Sale, plus a Black Friday in July promotion, with discounts that can reach up to 70% or more during those windows. Clearance items are marked down separately and refresh on their own schedule
Can I change or cancel my order after placing it?
Yes, by calling customer service, though the policy doesn't specify a firm cutoff, so it is best to call as soon as a change is needed rather than waiting.
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