W Concept Coupon
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Frequently Asked Questions
Can I combine a W Concept coupon code with a Sample Sale price?
No, Sample Sale purchases are final sale and not eligible for return, and promotional codes generally don't apply to that already-discounted inventory, so it's worth comparing a Sample Sale item against a full-priced piece with a code applied.
Why isn't my W Concept promo code working?
Confirm the code hasn't expired and check the order against the return policy timeline before assuming a discount code changes eligibility, since codes reduce price but don't extend how long an item can be returned.
What is W Concept's return policy?
Return requests must be submitted within 7 days from the delivery date of the last item in an order. Items must be new, unused, unwashed, and returned with all original packaging and tags, and a return fee of $12 to $24 is deducted from the refund per label created.
Are all W Concept items eligible for return?
No, special orders, made-to-order items, and merchandise discounted 50% or more, along with items marked Final Sale, are non-refundable and cannot be returned or canceled.
Does W Concept offer exchanges?
No, W Concept does not support direct exchanges. To get a different size or item, the original purchase needs to be returned and a new order placed separately.
What if my W Concept item arrives damaged?
Faulty or damaged items may be reported within 30 days of delivery, which is a longer window than the standard 7-day return period for a simple change of mind.
Does W Concept offer free shipping?
Free shipping is generally available on orders, with occasional promotions that adjust the exact threshold, so it's worth checking the shipping page for the current terms before assuming a flat rate applies.
Does W Concept have a loyalty or rewards program?
Yes, W Concept issues W Points as store credit, which are valid for one year from being issued and can be applied toward future purchases, in addition to any active promo code.
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