YOOX Coupon Codes
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Frequently Asked Questions
What is YOOX's return policy?
YOOX gives a 60 day window from the delivery date to return most items. Final Sale, Vintage, and Clearance items, along with underwear, swimwear, sunglasses, and fragrance, cannot be returned, and YOOX does not currently offer exchanges.
Does YOOX charge a fee to return something?
Yes. Using the prepaid return label deducts a flat fee, commonly around $9.95, directly from the refund. Returns must also be shipped from the same country the order was originally placed in.
Does YOOX offer free shipping?
Yes, on orders that clear a set threshold, commonly cited around $300 to $350 depending on region and current promotion. Orders below that are charged standard shipping, with express delivery available for an additional fee
Can I get a discount on my first YOOX order?
Yes. Signing up for the YOOX newsletter typically triggers a 15% off code for a first order, delivered by email within minutes and usable on most items.
Does YOOX offer a student discount?
Yes, commonly 15% off, verified through a third party service like Student Beans or UNiDAYS depending on the region. This is separate from the newsletter welcome code and generally cannot be combined with it.
Why might a YOOX promo code not apply at checkout?
Codes are frequently restricted to specific designers or categories, and most cannot be combined with an already discounted sale price or with another active code. Reading the code's stated terms before checkout avoids a failed attempt.
How long does it take to process a YOOX refund?
Once a returned package reaches YOOX's warehouse, processing typically takes 3 to 7 business days, longer during peak periods. If a return does not meet the stated conditions, the package is sent back rather than refunded.
Where is my order shipped from, and does that affect returns?
YOOX ships from central distribution hubs, commonly in Italy, so international orders may involve a customs step on return, such as filling out a Return Proforma Invoice for the package. This is worth planning for ahead of time on international orders.
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