ALASTIN Skincare Coupon Codes
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Frequently Asked Questions
What is ALASTIN's return window for consumer purchases?
Products purchased directly from ALASTIN can be returned within 30 days of receipt if a patient isn't satisfied with product performance, even if the container is only partially used. The consumer covers all shipping charges, and a processing and restocking fee equal to 25% of the total product value applies if requested.
What if my ALASTIN order arrives damaged?
Damaged products can be returned for replacement when reported within 14 days of receipt, and having the shipping carrier note "damaged" or "broken" on the freight bill supports the claim. Returns should stay in the original carton for inspection, and full credit including shipping may be issued if requested.
What if I was shipped the wrong product?
Items shipped in error by ALASTIN can be returned for full credit, including shipping, when returned within 14 days of invoicing. This is handled separately from a standard performance-related return and doesn't carry the 25% restocking fee.
Does ALASTIN offer free shipping?
Yes, orders over $75 currently receive free Ground Shipping, though this threshold is subject to change at any time. ALASTIN ships only within the 50 US states, the District of Columbia, and Puerto Rico, and doesn't ship to P.O. boxes, government bases, or APO/AE addresses.
How does the Auto-Replenishment program work?
Joining Auto-Replenishment on select products saves 5% and ensures products ship automatically at a chosen frequency, so you don't run out of a routine staple. It's the customer's responsibility to manage or cancel a scheduled shipment ahead of time if it isn't wanted, since it will otherwise ship and charge the card on file as scheduled.
Are returns on subscription orders treated differently?
Yes, any return processed on a subscription renewal order is subject to a return shipping fee. This is separate from the standard 25% restocking fee that can apply to a first-time performance-related return.
Can I earn Allē rewards points on an ALASTIN purchase?
ALASTIN encourages purchases made directly through a physician or at ALASTIN.com, and reaching out to your physician or Allē Customer Support directly is the way to have points applied to an ALASTIN purchase. This isn't automatic through ALASTIN's own checkout.
When is my credit card charged for an ALASTIN.com order?
Consumers who purchase directly from ALASTIN Skincare have their credit card billed immediately upon order shipment, not at the time the order is placed. This is worth knowing if there's any delay between ordering and the item actually shipping.
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