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Frequently Asked Questions
How does the return process work?
You'll need a Return Authorization before sending anything back, and you have 30 days from your purchase date to request one. Customers are responsible for covering return shipping costs on unwanted products, and you can choose whichever courier service you prefer for the return.
Can I cancel or change an order after placing it?
No. Once an order is placed, Babo Botanicals can't cancel or modify it, so the only path if you need to make a change is to follow the standard return process once the order arrives. It's worth double-checking your cart before submitting.
Does Babo Botanicals offer free shipping?
Yes, standard shipping is free on orders of $49 or more within the US. Orders below that threshold pay a flat rate closer to $9 for shipping.
Are all Babo Botanicals products suitable for sensitive skin?
The sunscreens specifically are fragrance-free, dermatologist tested, and formulated for sensitive skin, though mineral formulas may leave a visible cast depending on skin tone since they're designed to sit on top of the skin rather than absorb in. All products are gluten-free, and many are vegan, with specifics noted on individual product pages.
Does Babo Botanicals ship spray sunscreens everywhere?
Not to every state. Some spray sunscreen formats have shipping restrictions depending on destination, and the site will suggest a lotion version with the same active ingredients as an alternative if your address doesn't qualify for the spray.
Does Babo Botanicals have a loyalty or rewards program?
No, there's currently no formal points-based loyalty program. The brand instead leans on periodic promo codes and its sustainability practices, like recyclable packaging and responsible sourcing, as its main value proposition beyond price.
How long does shipping actually take?
Yes, subscribing to email typically unlocks a percentage off your first order along with early access to sales and other promotions sent directly to your inbox.
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