Basepaws Coupons
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Frequently Asked Questions
How long does it take to get Basepaws results back?
Basepaws typically needs four to six weeks of lab processing once your pet's swab arrives, and orders generally ship within one to three business days of purchase. A coupon that saves money upfront won't speed up processing, so it's worth ordering a kit before a trip or vet visit rather than right before you need answers.
Can I return a Basepaws kit if I change my mind?
Basepaws accepts returns within 180 days of purchase, but only for kits still sealed in their original plastic wrap and only for orders placed directly through Basepaws.com. Once a kit has been opened, it can no longer be resold, so it isn't eligible for return, though you can still request a refund within 120 days for other issues.
What if I bought the wrong test by mistake?
If you ordered an Oral Test but meant to get a full DNA test, Basepaws lets you pay the difference to upgrade the same kit rather than buying a second one from scratch. Email their support team with your order details and they'll update the kit ID to the correct test type.
Does a Basepaws coupon apply if my sample comes back incomplete?
If a report comes back partially finished because of an insufficient DNA sample, Basepaws refunds the percentage of the report that couldn't be generated and offers a free replacement kit to fill in the rest. This applies regardless of whether the original order used a discount code, since the refund is calculated off what you actually paid.
Is return shipping free when I send my sample to the lab?
Yes, for orders shipped within the continental United States, a prepaid return label comes with every kit so you can drop the sample at any USPS location at no cost. International customers need to pay for return postage themselves, and Basepaws charges $15 for international shipping on the way out.
Can Basepaws price match after a sale?
Basepaws will price match orders up to 48 hours after purchase if a new discount or promotion appears on their site. After that 48-hour window, they can't issue a partial refund for the difference, so it's worth checking back shortly after buying if you suspect a bigger sale might be coming.
Do Basepaws coupon codes work on both cat and dog tests?
Most sitewide codes apply across the Basepaws catalog, covering the Breed and Health test, the Oral Health test, and Whole Genome Sequencing for both cats and dogs, though some promotional codes are limited to specific test types or bundles. Check the code's terms before checkout if you're combining a cat kit and a dog kit in one order.
Does Basepaws run a referral program instead of ongoing coupon codes?
Yes, their Give 50, Get $50 style referral setup rewards both the referrer and the new customer, and it's one of the more reliable ways to save since Basepaws doesn't post sitewide codes as often as some pet brands. Combining a referral credit with a seasonal sale, when allowed, is usually the biggest total discount available.
What happens if my kit gets lost in the mail before reaching the lab?
If your kit is missing or shows as delivered by USPS for 120 or more days, Basepaws can no longer track it and will ask you to purchase a $15 replacement kit rather than issue a free one. Registering your kit's barcode ID online as soon as you receive it makes it much easier for their team to track the sample if something goes wrong.
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