KitNipBox Coupon Codes
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Frequently Asked Questions
Does KitNipBox charge for shipping?
No, not within the continental US. Canadian subscribers pay a $6.95 shipping charge per box, and KitNipBox currently only ships to the US and Canada.
How do I cancel my KitNipBox subscription?
Log into your account, click Edit Subscription, then choose Cancel from the dropdown and follow the on screen prompts until you reach the confirmation screen and receive a confirmation email. This needs to happen at least one week before your next shipment, or that month's box will still go out and be charged.
Does KitNipBox accept returns on boxes?
No, KitNipBox doesn't accept returns on its subscription boxes. If something arrives damaged or defective, contact customer service directly to request a replacement rather than trying to send the box back.
What's the difference between the Happy Cat and Multi-Cat boxes?
The Happy Cat KitNipBox runs $19.99 a month with five items and is built for one cat households. The Multi-Cat KitNipBox is $29.99 a month with seven items, meant for two or more cats or one especially pampered one.
Can I customize what's inside my KitNipBox?
Only to a point. You can swap treats for toys if your cat has food allergies, but there's no option to pick specific toy types, since part of the appeal is the monthly surprise.
When does KitNipBox charge my card each month?
Your first box is billed at signup. After that, your card is charged one to seven business days before each box ships, so keep an eye on your billing cycle if you're planning to cancel.
How long does delivery take after my KitNipBox ships?
You'll get a tracking number within two business days of your box being processed, and delivery typically takes three to eight business days after that.
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