Horse.com Coupon Codes
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Frequently Asked Questions
Does Horse.com offer free shipping?
Free economy shipping applies to select items marked "FREE SHIPPING!" on the product page, valid only within the contiguous 48 states. Heavier or oversized items, like saddles or large tack trunks, can still carry an added handling charge even when the item itself qualifies.
Can I return a saddle that doesn't fit my horse?
Yes, as long as it hasn't been used. Saddle returns carry a 10% restocking and handling fee, and Horse.com recommends test-fitting with a clean blanket or towel underneath before setting it directly on the horse's back.
Why can't I return a bit?
Once a bit has been in a horse's mouth, health concerns and some state laws prevent it from being resold, so bits are excluded from returns entirely. Comparing a new bit's measurements against one already in use is the safer way to judge fit before buying.
What's the standard return window?
Most items can be returned within 30 days of the date received, provided they're unused and still in the original packaging with all parts and accessories included. A Return Authorization Number is required first, skipping it can add up to 45 days to processing and a 10% fee.
Does Horse.com ship to Canada or internationally?
No, shipping is limited to the 50 U.S. states, plus APO/FPO addresses, Puerto Rico, Guam, and the Virgin Islands.
Can I return vaccines if I order the wrong one?
No, vaccines are nonreturnable and nonrefundable given how they're temperature-handled in transit, so it's worth confirming dosage and species before checkout rather than after.
What happens if a return comes back used or dirty?
A 20% restocking fee applies to items returned dirty, with animal hair on them, or missing parts or original packaging, so it helps to keep everything as it arrived until a return is confirmed.
Does Horse.com charge sales tax?
It depends on the state. Horse.com collects sales tax in a long list of states, including Pennsylvania, New York, Ohio, Texas, and California among others, and the amount shown at checkout is only an estimate until the order is finalized.
Can I ship something heavy, like fencing or a hay feeder, to my barn?
Yes, but oversized or very heavy items ship by economy or ground per carrier requirements and typically carry an added charge. Anything over 200 pounds may ship by motor freight, with a custom quote from customer service.
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