Cocofloss Promo Code
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Frequently Asked Questions
What is Cocofloss's return policy?
Cocofloss offers a full refund on any order within 45 days of ordering, with a prepaid return label provided for any unopened and unused units shipped to a US address. Given that a spool typically lasts about two months for one person, this window covers close to a full spool's worth of use before a decision needs to be made.
Why does Cocofloss give such a long trial period?
Because Cocofloss is noticeably thicker than typical flat floss, the brand expects it takes some time to adjust to the texture and technique. Giving new users several weeks to actually get used to Cocoflossing, rather than judging it after a single use, is the reasoning behind the 45-day window.
Does Cocofloss offer free shipping?
Yes, orders over $30 qualify for free US shipping, while orders below that ship for a flat $6.95 rate. Cocofloss currently only ships within the US, including US territories and military APO/FPO addresses.
How does the subscription discount work?
Subscribing to Cocofloss products saves 10% on every recurring order through auto-delivery. First-time subscribers also get a free Cocofloss Mini included with their first shipment, though this offer is limited to those who've never subscribed before.
Can subscription and sale discounts be combined?
During specific sale events, a sitewide discount can stack with the standard 10% subscription discount for up to 30% off the total retail value, but only on the first order, after which subsequent recurring orders return to the standard 10% subscription rate. Checking whether a live sale explicitly allows this stacking is worth doing before assuming it applies automatically.
Can I return a product bought through Amazon or a third-party retailer?
No, purchases made through a third-party platform like Amazon can't be returned through Cocofloss.com directly. Those need to follow that retailer's own return process instead, though Amazon separately offers its own 30-day refund and replacement policy on Cocofloss products sold there.
Are the return shipping and original shipping costs refunded?
No, in the case of a refund, neither the original shipping cost nor the return shipping cost is repaid. This is worth factoring in on a smaller order where shipping represents a larger share of the total.
Do I need to keep the original packaging for a return?
Yes, a returned product needs to come back unused and in its original packaging with all tags. This applies to both the standard 45-day refund and the 30-day product-warranty remedy described in the terms and conditions.
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