DOKODEMO Coupon Codes
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Frequently Asked Questions
Does DOKODEMO accept returns if I simply change my mind?
No, DOKODEMO does not accept returns or exchanges due to customer preference under any circumstances. Returns are handled only in specific cases like a defective or damaged item, and compensation for those is arranged through the individual seller.
Can I cancel a DOKODEMO order after placing it?
Yes, but only if the order has not yet moved to Preparing Order or Dispatched status. Orders can be canceled directly from My Page while they're still eligible, and the refund is processed automatically once the cancellation goes through.
How long does a refund take after canceling an order?
Refunds are typically completed by DOKODEMO within 24 hours of the cancellation, though the time it takes to actually appear on your statement depends on your card issuer or bank, generally up to about 30 days for credit cards or within 24 hours for a PayPal balance.
Does DOKODEMO offer free shipping?
Free shipping promotions have run periodically, and DOKODEMO also holds regular shipping discount campaigns announced through the newsletter, app notifications, and social media, so watching those channels is the best way to catch a reduced shipping rate.
How can I reduce my international shipping cost?
Ordering multiple items from the same shop rather than splitting a purchase across different sellers avoids paying separate shipping fees for each store, and keeping a package around 1 kilogram tends to be the most cost efficient weight for international shipping methods.
How do DOKODEMO Points work?
Points are earned with every purchase at a rate where 1 point equals 1 Japanese Yen, and they can be redeemed toward future orders. Point up campaigns occasionally offer a higher earn rate than usual.
What happens if my package is lost or arrives damaged?
Japan Post's compensation system may apply depending on the shipping method chosen, though International ePacket Light packages marked as delivered in tracking are not eligible for compensation if they turn out to be lost.
Who is responsible for customs duties on a DOKODEMO order?
Customs duties are the customer's responsibility according to the regulations of their own country, though DOKODEMO will cover the cost for the first occurrence if customs deems a package inadmissible and it cannot be received.
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