Eargo Coupon Codes
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Frequently Asked Questions
What is Eargo's return window?
Eargo offers a 45-day Right to Return that begins the day the hearing aids are delivered, and the devices can be returned for any reason within that window, not just for a defect. Contacting Client Care starts the process, and a prepaid return label is provided to send the devices back.
How long does an Eargo refund take?
Refunds are typically issued within 10 business days of dropping the devices off at the post office using the provided label, and it can take an additional 7 to 10 business days for the refund to actually show up on a bank or credit card statement. An email confirmation is sent once the refund is processed, so checking spam folders is worth doing if it doesn't arrive as expected.
Will I get a full refund if I damage or lose a hearing aid during the trial?
Not necessarily. If one or both hearing devices or the charger is lost or damaged beyond normal use during the 45-day trial, the return may not qualify for a full refund. Keeping the devices and charger together and handling them with normal care during the trial protects eligibility for the complete refund.
Can I return hearing aids purchased through a retailer instead of Eargo directly?
No, Eargo only processes returns for devices purchased directly through eargo.com. A purchase made through a third-party distributor needs to follow that distributor's own return policy instead.
Does Eargo offer financing?
Yes, financing plans are available for up to 24 to 36 months with APRs ranging from 0% up to 34.99% depending on the plan and creditworthiness, and some financing options require a down payment. Reviewing the specific terms of a financing offer before committing helps avoid an unexpectedly high total cost if the APR isn't 0%.
What does the Eargo warranty cover?
Depending on the model, Eargo hearing aids come with a one- or two-year warranty covering unlimited repairs and one-time loss or damage coverage per unit, starting from the date of delivery. This warranty is separate from the 45-day return window and covers device issues that come up after the trial period has ended.
Does insurance or FSA/HSA cover Eargo hearing aids?
Eargo accepts a range of insurance plans, including certain Federal Employee Health Benefits plans, though coverage depends on the specific plan and provider, so checking with your own insurer before purchase is worth doing. FSA and HSA funds can also typically be used toward the purchase, since hearing aids generally qualify as an eligible medical expense.
Can I try Eargo hearing aids before committing to a full purchase?
Yes, Eargo can send a pair of trial hearing aids to see and feel what the devices are like in the ear, though these trial units don't actually correct hearing the way a purchased pair would. This is a lower-commitment way to check comfort and fit before deciding whether to move forward with a full order.
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