Hairstory Discount Codes
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Frequently Asked Questions
How does the Hairstory Try Now trial work?
Try Now lets you try products for a set trial period before being charged, and if you decide it is not for you, emailing Hairstory or reaching out through their Customer Service Chat within the trial window cancels the charge entirely. If you keep the order, payment processes automatically and Hairstory's standard return policy applies from that point forward.
Is there a fee if I return a Try Now order?
Yes, a $10 restocking fee applies to Try Now returns, but that fee is waived if you keep at least one item from the order. Hairstory does not provide a return label for Try Now returns, so shipping the item back is at your own cost.
How long do I have to return a first-time Hairstory purchase?
The first purchase of a given product can generally be returned within 60 days for a refund or exchange. Subsequent purchases of the same product may be treated differently, so it is worth checking the specifics for repeat orders.
Does Hairstory offer free shipping?
Yes, standard shipping is free on US orders over $55, with a flat $8.95 fee applied below that amount. Any order that includes a subscription item ships free regardless of the total.
Can I cancel or change a Hairstory order after placing it?
No, orders cannot be changed or canceled once they have been placed, since Hairstory begins processing within one business day. Double-checking your cart, shipping address, and product sizes before completing checkout is the only way to avoid this limitation.
Who pays for return shipping at Hairstory?
You are responsible for return shipping costs, and Hairstory does not supply a prepaid return label. Original shipping charges are also non-refundable, even if the item itself is refunded.
What happens if my Hairstory order arrives damaged or missing?
Damaged products or missing shipments are eligible for a replacement within 60 days of purchase, and Hairstory asks that you notify them immediately through their contact form or by emailing hello@hairstory.com. This is separate from a standard change-of-mind return and does not carry the same restocking fee considerations.
How much can I save by subscribing to New Wash instead of buying it once?
Subscribing to New Wash saves up to 30% per wash compared to a one-time purchase, and subscription orders always ship free regardless of order size. This makes a subscription the more cost effective route if you already know New Wash works for your hair.
Can I combine a Hairstory promo code with a subscription discount?
Promo codes are generally excluded from sale items, gift cards, and shipping fees, and cannot typically be combined with other coupon codes or sitewide offers. Since subscription pricing already reflects its own discount, check whether an additional code applies before assuming it stacks on top.
Does Hairstory offer a referral program?
Yes, referring a friend who makes a purchase earns rewards for both of you, and you can also transfer credit directly to a friend or family member. Any transferred credit that is not claimed within 30 days is automatically refunded back to your account.
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