HIFIMAN Coupon Codes
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Frequently Asked Questions
Can a HIFIMAN coupon be combined with the open-box or refurbished discount?
Open-box and refurbished products already carry their own discount code, and it's worth checking whether that code stacks with a separate sitewide promotion or whether only one applies per order.
What is HIFIMAN's return window?
Most headphones can be returned within 30 days of purchase for a refund. The item needs to be returned in like-new condition with all original packaging and accessories to avoid a restocking fee.
Is there a restocking fee on HIFIMAN returns?
Yes, if the product isn't returned in like-new condition with its original packaging intact, a restocking fee, typically around 8 to 10%, gets deducted from the refund.
How long is the warranty on a HIFIMAN headphone?
Most standard headphones carry a 1-year warranty, while flagship models get considerably longer coverage. The HE1000SE and Susvara carry a 3-year warranty, and the Shangri-la models are covered for 5 years, with vacuum tubes on those covered separately for 1 year.
Who pays for return shipping on a HIFIMAN order?
The customer covers return shipping costs, and HIFIMAN isn't responsible for a return package that gets lost in transit, so using a trackable shipping method is worth the extra cost.
Can a customized HIFIMAN order be returned?
No, customized products can't be returned or exchanged unless the error was on HIFIMAN's part.
Will I need to pay customs fees on an international HIFIMAN order?
Possibly, since customs duties, import charges, and local taxes aren't included in the purchase price and are billed separately according to local policy at the destination.
Is shipping free at HIFIMAN?
Yes, HIFIMAN currently advertises free shipping on all orders, with items dispatched from whichever regional warehouse, China, the EU, or the US, is closest to the delivery address.