Kiierr Coupon Codes
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Frequently Asked Questions
What is Kiierr's growth guarantee, and how does it work?
If you don't see hair growth after 210 days (7 months) of consistent daily use, you can return the laser cap for a refund minus a 25% service fee. Documenting your experience with weekly photos or videos throughout the 7 months waives that service fee entirely.
How do I register for the growth guarantee?
Registration with a before photo needs to happen within 45 days of receiving the device, and if no improvement is seen after 7 months, you must contact the refund department within 30 days of that mark, generally between days 210 and 240, to request the return.
Does a discount code affect my growth guarantee eligibility?
No, the guarantee applies regardless of sale pricing or coupon codes used at purchase, so applying an active discount does not reduce your protection under the guarantee.
Can I get a refund before the 7 month mark?
No, Kiierr does not offer refunds for any reason once the product ships. The 7 month growth guarantee is the only path to a refund, and it requires the full 210 days of use first.
What does Kiierr's warranty cover, separate from the growth guarantee?
All Kiierr laser devices include a 2 year factory warranty against defects in materials or workmanship, and this can be extended by 1, 2, or 3 years if purchased within 45 days of receiving the product. This warranty is separate from the growth guarantee and does not require growth documentation.
Who pays for return shipping on a warranty claim?
International customers are responsible for shipping a defective device back to Kiierr, while Kiierr covers the cost of shipping it back to the customer once the warranty repair is approved. If the device is found not to be defective, the customer covers shipping both directions.
Does Kiierr offer free shipping?
Yes, shipping within the U.S. is free, while international shipping runs at a flat rate plus any customs fees charged by the carrier.
Are accessories and consumables covered by the refund policy?
No, refunds do not apply to consumable items, and accessories are non refundable for health reasons. The growth guarantee applies solely to the laser cap or comb itself and can only be used once per customer.
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