Livia Coupon Codes
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Frequently Asked Questions
What is Livia's return policy?
Livia backs every device with a 120 day money back guarantee, giving you a much longer trial window than most electronics or wellness brands offer. To qualify for the refund, the device needs to be shipped back using a tracked method so Livia can confirm it arrived at their US warehouse.
Does Livia cover the cost of return shipping?
No, Livia does not cover return shipping, handling charges, gift wrap fees, or taxes paid on the original order. Those costs are the customer's responsibility even though the refund itself covers the price of the device.
How long does a Livia refund take once my return is received?
Once your returned device has been received and processed at Livia's warehouse, the refund is issued within 30 business days. Since the timeline starts after the item is confirmed received rather than when you ship it, tracked shipping is what starts the clock.
Does Livia offer free shipping?
Yes, Livia offers free shipping within the US on device orders. This is built into the standard price rather than requiring a separate minimum spend to unlock.
How does the Livia gel pad subscription work?
Subscribing gets you a recurring supply of replacement gel pads delivered on a set schedule instead of ordering them individually each time you run low. Subscribers also get an unlimited pad supply compared to the fixed three month supply that comes with a one time device purchase.
Can I cancel a Livia subscription if I'm on the minimum commitment plan?
Yes, the subscription plan has a minimum commitment of four months, but you can cancel within that window by returning the device itself and receiving a refund for the device cost. Monthly pad payments already made are not refundable, and once you are past 12 payments, you can cancel without needing to return the device at all.
Does the Livia device come with a warranty?
Yes, Livia includes a 2 year warranty on the device itself. Accessories like the flower pads and covers are not covered under that warranty, though replacements for those can be ordered separately on the site.
What's included in a Livia starter kit?
A standard kit includes the device, a choice of covers, a USB charging cable, a protective travel case, a set of flower pads, and a three month supply of gel pads. If you go with a subscription instead of a one time purchase, the gel pad supply becomes unlimited rather than capped at three months.
Can I combine a Livia promo code with other offers?
Livia's individual promo codes are generally single use and tied to a specific discount, so stacking one on top of another active sitewide offer is not something the brand advertises as supported. Check the terms on your specific code before assuming it will combine with a separate promotion.
How fast does Livia ship orders?
Orders placed before 11am on a weekday qualify for next day delivery, while orders placed after 11am or over the weekend are processed on the next working day instead. This cutoff matters if you are ordering the device close to when you expect to need it.
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