OLIVE YOUNG Coupon Codes
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Frequently Asked Questions
Does OLIVE YOUNG Global ship to the United States?
No, OLIVE YOUNG Global does not ship to any of the 50 US states or Washington DC. US shoppers are directed to the separate OLIVE YOUNG US online store instead, which operates under its own policies.
Can I return an item on OLIVE YOUNG Global just because I don't like it?
No, returns and refunds on OLIVE YOUNG Global are only available for defective or incorrect products, reported within 30 days of receiving the package. A change of mind, ordering the wrong item by mistake, or wanting a different color or size aren't covered reasons for a return.
What do I need to submit for a defective item claim on OLIVE YOUNG Global?
A 1:1 inquiry to Customer Service needs to include the order number and photos of the damaged or incorrect product, and if the wrong item was received, a photo of the shipping label as well. Missing any of this required information can result in the request being rejected.
Does OLIVE YOUNG Global offer free shipping?
Yes, free shipping applies to orders over US$60. Orders below that threshold are charged shipping calculated at checkout, and additional customs charges may apply depending on the destination country.
How do OLIVE YOUNG Global reward points work?
Reward points can be used like cash toward future purchases starting from 1 point, though they can't be redeemed for cash except in specific cases like gift certificates. Points expire two years from the date they were rewarded.
What happens to my reward points and coupons if I return something?
Any points earned from the original purchase are revoked once a return is processed, while points redeemed on that original purchase are restored. Coupons used on the return are also reinstated, but only if they haven't expired by the time the refund is completed.
What is OLIVE YOUNG US's return policy for online orders?
Returns due to customer responsibility, changing your mind rather than a defect, incur additional shipping fees and taxes deducted from the refund. OLIVE YOUNG US doesn't currently offer direct exchanges, and returns are only accepted after completing the official return process rather than shipping items back unannounced.
Can I return an OLIVE YOUNG US online purchase at a physical store?
No, online purchases aren't eligible for return or exchange at OLIVE YOUNG US retail store locations. Items purchased in a US physical store need to be returned or exchanged at that same store, following a separate 15-day, in-person policy from the online process.
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