Halloween Sales
Pevonia Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
We may earn a commission from purchases made through our links.
Frequently Asked Questions
Can I return a Pevonia product if it doesn't work for my skin?
Yes, Pevonia accepts returns or exchanges on unopened or gently used products bought on Pevonia.com within 30 days of the purchase date, though all returns must be pre-approved by customer service and acceptance is at Pevonia's discretion. Refunds come back as store credit rather than to your original payment method, and shipping charges are non-refundable.
Why did I only get store credit instead of a refund from Pevonia?
Pevonia's stated return policy issues store credit for the product price rather than a cash refund, which is worth knowing before you buy if you were expecting money back on your card. That credit can be applied to any future purchase on the site, so it isn't lost, just converted into a different form.
Can I return a Pevonia skincare kit if I only want to send back part of it?
No, when returning a duo set, full regimen, or skincare kit, Pevonia requires that all original contents come back together, and partial returns from a kit won't be refunded. Empty containers also aren't accepted, so hold onto every piece of a set until you're sure you're keeping the whole thing.
Does Pevonia only accept returns for items bought directly on their site?
Yes, only items purchased on Pevonia.com are eligible for a return through Pevonia directly. If you bought a Pevonia product through a spa or another authorized retailer, you'll need to go back to that retailer to arrange a return or exchange.
How long does it take Pevonia to process a return once they receive it?
Once your return is received with a valid Return Merchandise Authorization number, Pevonia states it will process your store credit or exchange within 21 days. Getting that RMA number from customer service before you ship anything back is a required first step, not an optional one.
Does Pevonia ship its products directly to consumers or only to spas?
Pevonia sells directly to consumers through Pevonia.com in addition to supplying professional spas, so you don't need a spa relationship to order the same formulas therapists use in treatment rooms.
Does Pevonia offer discounts on skincare kits versus buying items individually?
Bundled regimens and kits are often priced to save compared to buying each step separately at full price, which is worth factoring in if you're building out a full routine rather than picking up one product at a time. Just remember that if you later want to return a kit, all pieces need to go back together.
We may earn a commission from purchases made through our links.
