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Frequently Asked Questions
Can I cancel or change my order after placing it?
No, orders are sent to the warehouse for processing immediately, so The DB Method isn't able to cancel or modify an order once it's submitted. Double checking the cart, shipping address, and any accessories before completing checkout is the only way to avoid a mistake.
What is the return policy on The Machine?
The DB Method offers a 30 day money back guarantee starting from the day the machine is delivered. Ordinary wear and tear or damage from improper use falls under the limited warranty instead and isn't covered by the return guarantee.
Do I have to pay for return shipping?
Yes, because of the machine's size and weight, The DB Method doesn't cover return shipping or refund the original shipping charge. No prepaid label is issued, so the return shipping cost depends on whichever carrier is used to send it back.
Are accessories like the DreamBelt or DreamBand returnable?
No, accessories are non-returnable and non-refundable due to their intimate nature, so it's worth being confident about sizing and fit before ordering resistance bands or belts separately from the machine.
What happens if my machine is returned without its original box?
A machine returned without its original shipping box, in damaged condition, or missing parts is subject to an additional 25 percent restocking fee. Keeping the original packaging for the first 30 days protects against that fee if a return ends up being needed.
Where does The DB Method ship?
Orders ship via FedEx or UPS to the contiguous United States, with Alaska and Hawaii subject to added shipping surcharges. The DB Method can't ship to PO boxes or to several outlying US territories due to the size of the machine.
Does The DB Method offer financing?
Yes, through Affirm, Afterpay, and Shop Pay Installments, which split the cost of the machine across several payments instead of one lump charge at checkout.
What is DB Care?
DB Care is an optional add on that extends the standard one year limited warranty to two full years of coverage, along with priority customer service for machine support and servicing. It's added at checkout for a flat cost alongside the machine.