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Frequently Asked Questions
What is Ulike's return window?
Ulike offers a 100-day money-back guarantee on IPL hair removal devices purchased through the official website, starting from the date of purchase. This is significantly longer than the standard 30-day window offered by most electronics and beauty device retailers.
Why does Ulike recommend waiting before returning a device?
Because IPL hair removal works gradually, Ulike encourages following the recommended usage in the product manual for at least one month before considering a return. Judging results too early, before the treatment cycle has had time to work, risks returning a device that might have performed as expected with continued use.
Are Ulike returns free?
No, a standard return shipping fee is deducted from the refund under the money-back guarantee, though no additional payment is required upfront at the time of return. This fee is the customer's responsibility as part of the standard return process.
What condition does the device need to be in for a return?
The product needs to be in resalable condition with its original packaging, and returns aren't accepted if the item is damaged or stained, showing scratches, marks, or signs of heavy use. All original items, the device, accessories, manual, and cables, need to be included in the return.
What if I received a free gift with my purchase?
If a free gift came with the order, it needs to be returned along with the product to receive a refund, unless the promotion's terms state otherwise. For a promotional bundle, the refund amount is calculated according to that bundle's specific terms rather than the standalone product price.
How long does a Ulike refund take once approved?
Once the return is received and confirmed to meet the return criteria, the refund is issued to the original payment method within 3 to 7 business days. Return requests themselves are typically reviewed within 24 hours on business days.
What's covered under the separate warranty policy?
The limited warranty covers defects in materials and workmanship under normal use, separate from the 100-day money-back guarantee, and only applies to products purchased from Ulike or its authorized retailers for personal use, not for resale. Products bought from unauthorized sellers aren't eligible for warranty coverage.
Does Ulike offer free shipping?
Yes, free shipping is offered on US orders. Delivery to Alaska and Hawaii generally takes longer, around 8 to 21 business days, given the shipping method used for those destinations.
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