Ballard Designs Coupon Codes
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Frequently Asked Questions
What is Ballard Designs's return policy?
Eligible items can be returned within 90 days of the ship date for a refund or exchange, as long as they're in original condition and packaging. Custom orders, made-to-order furniture, and monogrammed items are final sale and can't be returned unless defective.
Does Ballard Designs charge for return shipping?
Yes, for oversized or heavy furniture requiring freight pickup, a restocking fee based on the item's price applies, plus a separate return freight pickup fee. Smaller parcel items returned by mail have return shipping deducted from the refund, though returning an item in person to a retail store avoids that fee.
Can I get an exchange instead of a refund?
Yes, standard items can be exchanged within the 90-day window, or within 10 days for Quick-Ship upholstery specifically. Calling customer service to place the exchange order directly is generally faster than returning first and reordering separately.
Is there a warranty on Ballard Designs furniture?
Yes, products are guaranteed against defects for a full year from the date of shipment. If an issue shows up within that year, contacting customer service is the first step toward a repair, replacement, or refund.
Can I cancel or change my order after placing it?
Only within a limited window. Most in-stock orders process quickly, often within 24 business hours, after which the order can't be stopped or adjusted. Custom furniture and monogrammed items can't be canceled or returned at all once confirmed.
Does a discount code affect my refund if I return the item?
Yes, returns on discounted items are refunded based on the amount actually paid after the discount, not the item's original price. This applies whether the discount came from a promo code or a sitewide sale.
Is there an extended return window around the holidays?
Yes, Ballard Designs typically extends its return window for items purchased between November 1st and December 24th, giving gift purchases extra time past the standard 90 days. The exact cutoff date varies by year, so checking the current holiday policy before a gift purchase is worth it.
How often does Ballard Designs run sales?
Sales run fairly often throughout the year, with the deepest discounts, up to 40% off furniture and decor, typically appearing around Black Friday. Holiday weekends like Memorial Day and Labor Day also tend to bring their own promotions, and email subscribers usually get early access.
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