Industry West Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
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Frequently Asked Questions
Can an Industry West coupon be combined with the sale section?
Sale items are typically already discounted and marked with a "Sale" label sitewide, and whether a separate promo code stacks on top depends on the specific promotion's terms, so it's worth checking at checkout rather than assuming.
What is Industry West's return window?
Returns need to be initiated within 14 days of delivery. Given how the return process handles freight-sized furniture, it's worth deciding on a piece with more certainty here than with a typical small item retailer.
Who pays for return shipping on Industry West furniture?
The customer is generally responsible for arranging and paying return freight, which can run into the hundreds of dollars for larger furniture given how heavy and bulky many pieces are. A restocking fee may also apply depending on the item.
How long does a standard Industry West order take to arrive?
In-stock items typically ship within 7 to 10 business days. Curbside delivery is standard, meaning the freight team brings the order to the curb rather than into the home.
Is white glove delivery available at Industry West?
Yes, it can be requested by contacting customer service, though it requires a separate freight carrier and comes with an additional fee beyond standard curbside delivery.
What happens if I need to change my shipping address after ordering?
Revising shipping details or redirecting an order in transit can trigger a re-consignment fee of up to $200, so it's worth confirming the delivery address is correct before placing the order rather than after.
How long do I have to report damage on an Industry West delivery?
Any quality issue, transit damage, or mis-shipped item needs to be reported within 14 days of the original delivery date. Inspecting the piece as soon as it arrives, rather than letting it sit boxed, protects that window.
Does Industry West offer discounts for designers or trade professionals?
Yes, the Trade Program offers pricing discounts, early access to new releases, and other perks for qualifying trade clients like interior designers.
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