Hero Health Coupon Codes
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Frequently Asked Questions
What is Hero Health's money back guarantee?
Hero offers a trial period of at least 30 days, beginning on the activation date, during which you can cancel and return the dispenser for a refund of subscription and initiation fees. Shipping charges and anything specifically disclosed as non-refundable at checkout remain non-refundable.
When does my Hero trial period actually start?
The trial begins on the Activation Date, which is either when you start setting up the dispenser or seven days after it's delivered to your address, whichever comes first.
What happens if I cancel after the trial but before my commitment term ends?
On a monthly plan, canceling after the trial but before the 12 month commitment is complete means you'll be charged the remaining balance of that commitment. Annual and 24-month prepaid plans are not refunded if canceled early.
Do I get a reminder before my Hero plan renews?
Yes, Hero sends a reminder 14 days before your commitment term expires. If you cancel at that point there are no cancellation fees, but you will need to return the Hero smart dispenser.
Does a discount code affect my trial period or refund eligibility?
No, the trial period and refund terms apply the same way regardless of any discount code used at signup, so applying an active promo code doesn't reduce your protection during the trial window.
Is Hero eligible for FSA or HSA payment?
Yes, Hero subscriptions can be paid for with an FSA or HSA card, which can meaningfully offset the out of pocket cost for eligible shoppers.
Does Hero offer a discount through Medicare or insurance programs?
Yes, Hero partners with a network of medical practices offering Medicare-approved remote care programs that can bring the cost down to as low as $0, though co-pays, coinsurance, and deductibles may still apply depending on your plan.
What if I don't return the dispenser after canceling?
Hero may charge a Non-Returned Hardware Fee if the dispenser isn't sent back, and this fee does not transfer ownership of the device to you. Hero can also withhold any refund until the hardware is returned.
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