Marc Jacobs Promo Code
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Rewards & Membership
Frequently Asked Questions
What's the free shipping threshold?
Orders of $50 or more ship free via ground shipping. Below that, a flat $9.95 shipping rate applies.
Can I return sale items?
No. Final sale items, including outlet and discounted purchases, aren't eligible for return. Standard priced items can be returned within 30 days if unworn, unwashed, and unaltered with tags attached.
Can I exchange an item instead of returning it?
No, marcjacobs.com doesn't currently offer exchanges on any online orders. You'll need to return the item for a refund and place a new order.
Where do I enter a code at checkout?
On the bag page, click the "+" next to Promo Code above your subtotal, enter the code, and it applies before you continue to payment.
Can I combine more than one code?
No. Promo codes, including the student discount, are not valid with any other offer, so only one applies per order.
Can I cancel an order after placing it?
Only within a short window right after purchase, since orders process quickly. Contact customer service by phone immediately if you need to cancel, order modifications aren't available otherwise.
Do fragrance and beauty items have different return rules?
Yes. Fragrances and Marc Jacobs Beauty products can be returned lightly used, unlike apparel and bags which must be unworn and unwashed.
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