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Frequently Asked Questions
Can I return an item I bought from an individual seller?
No, items purchased from individual sellers aren't eligible for standard returns. Instead, if you've changed your mind, you have the option to relist the item yourself and keep the proceeds from the resulting sale, which functions as an alternative to a traditional refund.
Is relisting an item free?
Relisting within 72 hours of receiving your order is completely free, and you keep 100% of your earnings from the resulting sale. After 72 hours but within 14 days of receiving the order, a small processing fee applies to relist, though it's lower than the standard Selling Fee.
Can I return an item purchased from a Professional Seller?
Yes, if you bought from a Professional Seller with authentication included and decide to return the item within 14 days, it's shipped back to Vestiaire Collective to confirm it's in the same condition as when it sold. This is a meaningfully different process than buying from an individual seller.
What does the Authentication Fee cover?
Adding Authentication & Quality Control at checkout for $15 sends the item to a Vestiaire Collective hub, where expert teams physically inspect it to confirm it matches the brand's criteria and the seller's description before it ships to you. If the team can't approve the item based on these checks, the order is cancelled and a full refund is issued automatically.
Are high-value items automatically authenticated?
Yes, items priced over €1,000 receive automatic physical inspection at no extra charge, while items under that threshold require the optional $15 authentication add-on to receive the same level of physical review. Choosing to add authentication on a lower-priced item is a way to get that same peace of mind voluntarily.
What happens if an item turns out to be counterfeit or not as described?
Vestiaire Collective's buyer protection covers a refund if an item arrives counterfeit or materially different from its listing description. This is the core safeguard the platform's fee structure is designed to fund and enforce.
What if I'm outside the seller's customs area and want to return an item?
According to Vestiaire Collective's Terms & Conditions, if a buyer from outside the seller's customs area returns an item, Vestiaire Collective covers the shipping costs for that return. This is meant to remove a cost barrier that might otherwise discourage a legitimate cross-border return.
Does the seller lose money if a buyer returns an item?
Yes, if a buyer returns an item purchased from an individual seller through a dispute process, the seller receives a refund minus Vestiaire Collective's commission fee rather than the full sale price. This is worth understanding from the buyer side too, since it shapes how sellers price and describe their listings.
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