Pottery Barn Promo Codes
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Rewards & Membership
Frequently Asked Questions
What is Pottery Barn's return window?
30 days from delivery for most items, dropping to 7 days for Quick Ship upholstery. Registry gifts get 90 days from the event or purchase date, whichever is later.
Does Pottery Barn offer free shipping?
There's a sitewide free shipping promotion currently live on thousands of items. Outside of active promotions, shipping is typically calculated at checkout based on item size and delivery method.
Does Pottery Barn price match its own prices after purchase?
Only informally. Their published policy states prior purchases aren't eligible for price adjustments, though customer reports suggest phone support has occasionally made a one-time exception. Don't count on it as a guaranteed benefit.
Where do I enter a Pottery Barn promo code?
At checkout, in the promo code field before payment. Registry and Key Rewards discounts apply automatically once your account is linked, rather than through a manual code.
Can I combine more than one Pottery Barn discount?
Generally no. The Warehouse Sale and other promotional discounts typically exclude items already marked with a .97 final-sale price, and final sale items can't be returned or further discounted.
Is The Key Rewards program worth joining if I don't want the credit card?
Yes, the free Silver tier costs nothing and still earns 2% back across eight brands, useful if you shop Pottery Barn, West Elm, or Williams Sonoma more than once. The bigger 5% Gold rate and 10% welcome bonus are specifically tied to the Visa card.
What items are excluded from returns?
Monogrammed and personalized items, made-to-order furniture or rugs, custom upholstery, special-order items, and anything priced to end in .97 (final sale) can't be returned.
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