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Frequently Asked Questions
Does Soul Insole offer free shipping?
Yes, US orders over $35 ship free. Orders leave the San Diego warehouse within 1 to 2 business days by USPS First Class Mail and usually arrive in 2 to 5 business days, with tracking included.
What is Soul Insole's return policy?
The store offers a 90 day money back guarantee and refunds the product price, though not shipping. Returns go back to the San Diego office at your cost, and an email to info@soulinsole.com gets you the mailing address.
Can I exchange a Soul Insole for a different size?
Yes. Ship the original pair back and Soul Insole pays to send the replacement.
Which size should I order if I am between sizes?
The store suggests the smaller size, since the same insole feels higher in the arch in a narrow shoe than in a wide, flat one. A first pair in small can be followed by a medium if more support is wanted.
Does Soul Insole have a multi item discount?
A banner across the site has offered 10% off orders of 3 or more items along with free US shipping over $35 using code b310. Banner promotions change, so read the current wording before relying on the code.
Can I buy just one Soul Insole instead of a pair?
Yes. Email info@soulinsole.com to confirm the product, then use code oneshoeonly for 50% off so the order reflects a single side. For 2 or more singles, raise the quantity to match.
Does Soul Insole accept HSA or FSA cards?
Generally yes, and the store says most HSA and FSA accounts approve its insoles. If a card is declined, pay with a regular card and submit the receipt for reimbursement.
Can I earn credit by referring people to Soul Insole?
The store runs an affiliate program that pays money or store credit for referring new customers. Applications go through a form on the site.