Raymour & Flanigan Coupon Codes
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Frequently Asked Questions
Can I return furniture once it's been delivered?
Generally no. Standard furniture that has been delivered and accepted is treated as final sale, which makes inspecting everything closely at the time of delivery important. Only items specifically labeled Free Shipping qualify for a standard return, and that request has to be made within 72 hours of receiving the item
What fee applies if I do return an eligible item?
Eligible Free Shipping returns carry a 15 percent restocking fee based on the merchandise total, while area rug returns carry a lower 10 percent restocking fee. Items must be in new condition, in the original packaging, and cannot have been assembled or modified to qualify
Is the mattress return policy different from furniture?
Yes, mattresses fall under a separate 120-day Comfort Guarantee tied to the Platinum Protection Plan, which allows a one-time exchange if the mattress isn't the right fit. That exchange typically comes with a flat processing and redelivery fee rather than a percentage-based restocking charge, and the mattress needs to be clean and free of stains with the law tag still attached.
Can I cancel an order before it's delivered?
Yes, orders can generally be canceled any time before pickup or delivery without the restrictions that apply to accepted merchandise, though special orders that are already in production may lose part of the deposit if changed close to the delivery date.
How does the financing work?
The Raymour & Flanigan Credit Account, issued through Comenity Capital Bank, offers promotional plans like no interest if paid in full within a set window, sometimes up to 72 months on qualifying purchases, alongside standard equal-payment plans. A soft credit check is used to determine eligibility, which does not affect your credit score.
Does Raymour & Flanigan price match or price adjust?
Raymour & Flanigan will match a competitor's price on an identical item within 30 days of purchase with documentation like a screenshot or printed ad, and separately, if the same item drops in price at Raymour & Flanigan itself within 30 days of your purchase, you can request a refund of the difference.
What happens if my furniture arrives damaged?
If an item is damaged before you accept delivery, notify the delivery team or customer care right away. For furniture, a repair technician is typically sent out to fix the issue, while damaged home decor is usually handled through an exchange rather than a repair visit.
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