Wild One Coupon
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Frequently Asked Questions
How long do I have to return a Wild One order?
Unused or unworn items can be returned within 30 days of delivery for a refund, or exchanged within 45 days. Sale items can be returned through the standard process but are not eligible for exchange.
Does Wild One charge a restocking fee on returns?
Yes, all returns and exchanges are subject to a restocking fee. If you decline optional Shipping Protection at checkout, you're also responsible for covering return shipping costs on top of that fee.
What is Wild One's Shipping Protection add-on?
Shipping Protection gives you expedited support for shipping issues and includes a prepaid return label for eligible returns. If you decline it, Wild One will still try to help with carrier investigations and package recovery, but replacement or refund requests for lost or damaged packages become more limited and aren't guaranteed.
What items can't be returned to Wild One?
Items discounted 40% or more are final sale, personalized items are final sale, and orders totaling $400 or more are also final sale and not returnable. Limited-edition collections and international orders cannot be exchanged either.
Does Wild One offer free shipping?
Yes, orders over $100 ship free within the US. This threshold applies regardless of whether you're ordering a single item or a full Walk Kit bundle.
How does the Wild One warranty work?
Products come with a 1-year warranty covering manufacturer defects, so if an item is damaged within that year due to a flaw in materials or workmanship, you can file a warranty claim for a free replacement. This doesn't cover normal wear and tear, dog damage, accidents, misuse, or abuse.
Can I return a dirty or dog-damaged item to Wild One?
No, Wild One does not accept returns or exchanges for items that are dirty or damaged by a dog. If a product is genuinely defective or breaks under normal use, that's treated separately and is worth reaching out about directly.
Does Wild One offer extended returns during the holidays?
Yes, items purchased between Black Friday and Christmas can be returned until January 30th of the following year, as long as they're new, unused, and in original packaging. This gives extra room for gift purchases made well ahead of the holidays.
Can I combine a Wild One promo code with another discount?
No, only one discount code can be used per order. Auto-delivery and subscription refill products are also typically excluded from promotional codes, so removing those from your cart may be necessary if a code isn't applying.
Does Wild One have a referral program?
Yes, referring a friend gets both of you a $20 discount, and bonuses are also offered when someone signs up for a subscription through your referral. This is one of the more straightforward ways to add savings outside of a direct promo code.
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