Halloween Sales
Z Gallerie Promo Code
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Frequently Asked Questions
What is Z Gallerie's return policy?
Return windows differ by category: stock furniture can be returned within 30 days of receipt, while decor and non-furniture accessories have a shorter 14 day window. Items must be unused, in resalable condition, with original packaging and tags, and proof of purchase.
Does Z Gallerie charge a restocking fee on furniture returns?
Yes, commonly 25% on furniture returns once an order has shipped, and original shipping fees along with any White Glove delivery charges are non-refundable. Return shipping costs are also the customer's responsibility.
Can I return furniture to a Z Gallerie store?
No. Furniture purchases cannot be returned to any Z Gallerie store location and must go through the furniture return process, typically by phone, with refunds processed once the item reaches the company's warehouse.
Can I cancel a Z Gallerie order after it ships?
Yes, but both outbound and return shipping costs are deducted from the refund if the order has already been set up for shipment. Custom orders cannot be canceled once placed, since production has already been incurred.
How does the Z VIP Rewards program work?
Members earn 1 point for every dollar spent on Z Gallerie merchandise, plus a 200 point bonus for joining and a 100 point bonus on their birthday. Every 10 points equals $1 in redeemable rewards, and points expire one year after they are earned.
Is the Z VIP Rewards membership fee refundable?
No. The Z VIP Rewards membership fee, where applicable, is non-refundable under any circumstances, so it is worth confirming the current program structure before joining if the fee is a concern.
Does Z Gallerie offer a discount for new email subscribers?
Yes, commonly 15% off a first regular price order for signing up for email and text updates, which is generally the most straightforward discount for a first time shopper.
Why might a Z Gallerie promo code not apply to my order?
Codes frequently exclude clearance items, custom orders, and outlet purchases, and most cannot be combined with an already applied Z VIP rewards discount. Checking a code's exclusions against the cart avoids a failed attempt.
What happens if furniture arrives damaged or defective?
Contact customer service within 7 days of receipt with photos of the damage. Z Gallerie will attempt a repair first, and if that is not possible, will arrange an exchange rather than a straightforward return.
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